ADVANCED ENGINEERS. END-TO-END CASE MANAGEMENT. FASTER, FIRST-TIME RESOLUTIONS.
As IT budgets contract, you need to reduce complexity, decrease operational costs, and find ways to increase efficiency from your in-house IT support teams. Lenovo™ Premier Support manages routine support tasks, freeing IT focus on strategic efforts that move the organization forward.
Boost end-user productivity and limit downtime with direct access to elite Lenovo engineers who provide unscripted, advanced hardware and software support. For more complex issues, Lenovo Technical Account Management teams provide end-to-end case management for faster, first-time resolutions.
General Information | |
Manufacturer | Lenovo Group Limited |
Manufacturer Part Number | 5WS7C05795 |
Manufacturer Website Address | http://www.lenovo.com/us/en/ |
Brand Name | Lenovo |
Service Name | Premier Support |
Product Type | Warranty |
Service Information | |
Service Main Type | Maintenance |
Service Characteristic | Parts & Labor |
Service Description | 24x7xNext Business Day |
Provided Support | Online Portal Access |
Provided Support | Proactive Support |
Provided Support | Case Management |
Provided Support | Hardware Support |
Provided Support | Replacement |
Provided Support | Reporting |
Provided Support | Escalation Management |
Provided Support | Phone Support |
Provided Support | Software Support |
Provided Support | Comprehensive Coverage |
Provided Support | Parts Replacement |
Provided Support | Troubleshooting |
Service Response Time | Next Business Day - Parts & Labor |
Service Location | On-site |
Service Duration | 5 Year |
Product Supported | Lenovo SR630 V2 |