We provide FortiCare technical support and RMA services on a per-device basis for 24x7 support and timely issue resolution. FortiCare support services are available across the entire Fortinet Security Fabric, enabling a single source for support and troubleshooting. Flexible support options help organizations maximize uptime, security, and performance according to the unique needs of each business.
Technical support is delivered through our Global Technical Assistance Centers. Each geographical region has a Center of Expertise that is supplemented by regional support centers. This enables us to provide regional and local language support. Foundational FortiCare device-level support includes:
General Information | |
Manufacturer | Fortinet, Inc |
Manufacturer Part Number | FC10F100F2110236 |
Manufacturer Website Address | http://www.fortinet.com |
Brand Name | Fortinet |
Service Name | FortiCare Premium with RMA - Extended Service (Renewal) |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Service Characteristic | Parts |
Service Description | 24x7x4 Hour |
Provided Support | Return Merchandise Agreement (RMA) |
Provided Support | Phone Support |
Provided Support | Email Support |
Provided Support | Asset Management |
Provided Support | New Releases Update |
Provided Support | Web Support |
Provided Support | Web Knowledge Base Access |
Provided Support | Firmware Updates |
Provided Support | Parts Replacement |
Service Response Time | 4 Hour - Parts Replacement |
Service Location | Service Depot |
Service Duration | 3 Year |
Product Supported | Fortinet FortiGate 100F |