FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet's products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
General Information | |
Manufacturer | Fortinet, Inc |
Manufacturer Part Number | FC100091G9500260 |
Manufacturer Website Address | http://www.fortinet.com |
Brand Name | Fortinet |
Service Name | FortiCare Bundle - Extended Service (Renewal) |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Service Characteristic | Parts |
Service Description | 24x7 |
Provided Support | Email Database Update |
Provided Support | Parts Replacement |
Provided Support | Intrusion Definition Update |
Provided Support | Phone Support |
Provided Support | Email Support |
Provided Support | URL Database Update |
Provided Support | Virus Definitions Update |
Provided Support | New Releases Update |
Provided Support | Web Support |
Provided Support | Web Knowledge Base Access |
Service Response Time | Next Business Day - Advance Parts Replacement |
Service Location | Service Depot |
Service Duration | 5 Year |
Product Supported | Fortinet FortiGate 91G |