FortiCare Support Services is per-device support services, and it provides customers access to over 1,800 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
General Information | |
Manufacturer | Fortinet, Inc |
Manufacturer Part Number | FC100090G9500236 |
Manufacturer Website Address | http://www.fortinet.com |
Brand Name | Fortinet |
Service Name | FortiCare - Extended Service (Renewal) |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Service Characteristic | Parts |
Service Description | 24x7xNext Business Day |
Provided Support | Web Knowledge Base Access |
Provided Support | Email Database Update |
Provided Support | Parts Replacement |
Provided Support | Phone Support |
Provided Support | Email Support |
Provided Support | URL Database Update |
Provided Support | Virus Definitions Update |
Provided Support | Intrusion Definition Update |
Provided Support | Web Support |
Provided Support | New Releases Update |
Service Response Time | Next Business Day - Parts Replacement |
Service Location | Service Depot |
Service Duration | 3 Year |
Product Supported | Fortinet FortiGate 90G |