FortiCare Support Services is per-device support services, and it provides customers access to over 1,800 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
General Information | |
Manufacturer | Fortinet, Inc |
Manufacturer Part Number | FC10F3K2F9500236 |
Manufacturer Website Address | http://www.fortinet.com |
Brand Name | Fortinet |
Service Name | FortiCare 24x7 - Extended Service (Renewal) |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Service Characteristic | Parts |
Service Description | 24x7xNext Business Day |
Provided Support | Web Support |
Provided Support | Intrusion Definition Update |
Provided Support | Web Knowledge Base Access |
Provided Support | Virus Definitions Update |
Provided Support | Parts Replacement |
Provided Support | Email Database Update |
Provided Support | Email Support |
Provided Support | New Releases Update |
Provided Support | URL Database Update |
Provided Support | Phone Support |
Service Response Time | Next Business Day - Part Replacement |
Service Location | Service Depot |
Service Duration | 3 Year |
Product Supported | Fortinet FortiGate 3200F |