FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
General Information | |
Manufacturer | Fortinet, Inc |
Manufacturer Part Number | FC310FGVVS2040212 |
Manufacturer Website Address | http://www.fortinet.com |
Brand Name | Fortinet |
Service Name | FortiCare Elite - Renewal |
Product Type | Service |
Service Information | |
Service Main Type | Technical |
Service Description | 24x7x15 Minute |
Provided Support | New Releases Update |
Provided Support | Return Merchandise Agreement (RMA) |
Provided Support | Phone Support |
Provided Support | Firmware Updates |
Provided Support | Web Support |
Provided Support | Web Knowledge Base Access |
Service Response Time | 15 Minute - Phone Support |
Service Duration | 1 Year |
Product Supported | Fortinet FortiGate-VM04 Virtual Appliance |