FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
General Information | |
Manufacturer | Fortinet, Inc |
Manufacturer Part Number | FC10AI1KF3310236 |
Manufacturer Website Address | http://www.fortinet.com |
Brand Name | Fortinet |
Service Name | FortiCare Premium with NDR and ANN engine updates & baseline - Extended Service (Renewal) |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Provided Support | Web Filter Update |
Provided Support | Virus Definitions Update |
Provided Support | Email Support |
Provided Support | Intrusion Definition Update |
Provided Support | New Releases Update |
Provided Support | Web Knowledge Base Access |
Provided Support | Phone Support |
Provided Support | Firmware Updates |
Provided Support | Malware Definitions Update |
Provided Support | Replacement |
Service Response Time | Next Business Day - Advance Hardware Replacement |
Service Location | Service Depot |
Service Duration | 3 Year |
Product Supported | Fortinet FortiNDR 1000F |