Mission-Critical Premium Support
This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance and case resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts.
General Information | |
Manufacturer | Quantum Corporation |
Manufacturer Part Number | SXCBH-SWFJ-CG11 |
Manufacturer Website Address | http://www.quantum.com |
Brand Name | Quantum |
Service Name | StorageCare Gold Support Plan - Zone 1 |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Service Description | 24x7x4 Hour |
Provided Support | Parts Replacement |
Provided Support | Web Knowledge Base Access |
Provided Support | Phone Support |
Provided Support | Online Services |
Provided Support | Online Training |
Provided Support | New Releases Update |
Service Response Time | 4 Hour - Parts Replacement |
Service Duration | 1 Year |
Service Characteristic | Parts |