ExtremeWorks Managed Services MonitoringPLUS - AHR offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme's Network Control Center (NCC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Main Specification
General Information |
Manufacturer |
Extreme Networks, Inc |
Manufacturer Part Number |
97404-16711T |
Manufacturer Website Address |
http://www.extremenetworks.com |
Brand Name |
Extreme Networks |
Service Name |
ExtremeWorks MonitoringPLUS - AHR |
Product Type |
Service |
Service Information |
Service Main Type |
Maintenance |
Service Sub Type |
Physical |
Service Sub Type |
Electronic |
Service Characteristic |
Parts & Labor |
Service Description |
Next Business Day |
Provided Support |
Parts Replacement |
Provided Support |
Installation |
Provided Support |
Configuration |
Provided Support |
Phone Support |
Provided Support |
Planning |
Provided Support |
Software Upgrade |
Provided Support |
Implementation |
Provided Support |
Remote Monitoring |
Provided Support |
Repair |
Provided Support |
Diagnosis |
Provided Support |
Troubleshooting |
Provided Support |
Escalation Support |
Provided Support |
Software Update |
Provided Support |
Analysis |
Provided Support |
Reporting |
Provided Support |
Web Knowledge Base Access |
Service Response Time |
Next Business Day - Shipment |
Service Location |
On-site |
Product Supported |
Extreme 16711T |