Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
General Information | |
Manufacturer | Extreme Networks, Inc |
Manufacturer Part Number | 97004-30139 |
Manufacturer Website Address | http://www.extremenetworks.com |
Brand Name | Extreme Networks |
Service Name | ExtremeWorks - Extended Service |
Product Type | Service |
Service Information | |
Service Main Type | Exchange |
Service Characteristic | Parts |
Provided Support | Phone Support |
Provided Support | Email Support |
Provided Support | Web Support |
Provided Support | Parts Replacement |
Provided Support | New Releases Update |
Provided Support | Web Knowledge Base Access |
Service Response Time | Next Business Day - Advance Parts Replacement |
Service Location | Service Depot |
Service Duration | 1 Year |