97504-H31363 Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Advanced Hardware Replacement - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: BR-MLXE-16-DC

ExtremeWorks Managed Services ResponsePLUS - AHRofferings provides continuous proactive remote networkmonitoring, incident and problem management, proactivechange and configuration management technical support,Operational Software updates and upgrades and advancedparts replacement for Covered Products (as definedherein) according to particular levels of purchase. Inaddition customers are entitled to the Extreme Networks ManagedServices Gateway for real time access to network health,performance and security issues, saved configurations, aninventory database, and standardized network reports.A designated managed services account manager willbe assigned and scheduled review sessions held. TheExtremeWorks Managed Services ResponsePLUS -AHR service is designed to identify potentially criticalnetwork situations and take actions before they becomebusiness disruptions.