Premier Support from Extreme Networks, is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks AHR Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part for arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Main Specification
General Information |
Manufacturer |
Extreme Networks, Inc |
Manufacturer Part Number |
98007-H35296 |
Manufacturer Website Address |
http://www.extremenetworks.com |
Brand Name |
Extreme Networks |
Service Name |
ExtremeWorks Premier Advanced Hardware Replacement (AHR) - Extended Service |
Product Type |
Service |
Service Information |
Service Main Type |
Exchange |
Service Sub Type |
Electronic |
Service Sub Type |
Physical |
Service Characteristic |
Parts |
Service Description |
24x7x4 Hour |
Provided Support |
Parts Replacement |
Provided Support |
Escalation Management |
Provided Support |
Phone Support |
Provided Support |
Software Upgrade |
Provided Support |
Software Update |
Provided Support |
Diagnosis |
Provided Support |
New Releases Update |
Provided Support |
Training |
Provided Support |
Analysis |
Provided Support |
Web Support |
Service Response Time |
15 Minute - Phone Support - Priority 1 |
Service Location |
Service Depot |
Service Duration |
1 Year / 4 Incident |
Product Supported |
Extreme Networks EN-SLX-9640-24S |