IBASE Technology BP19S18P-2-R TL-BP 19S18P 18-PCI PICMG-RoHS ACTIVE BACKPLANE#(R).PBP-19AI

I-Base

Warranty:

• All IBASE standard board-level products (not including barebone and system products) carry a warranty period of 24 months* from date of shipment and 12 months* for system-level products. (If the date of shipment cannot be ascertained, product serial numbers can be used to determine the approximate shipping date.)
• Products, however, that failed due to misuse, accident, improper installation or unauthorized repair shall be treated as out of warranty and customers shall be billed for repair and shipping charges.

DOA (Dead On Arrival) Cases

• Definition. IBASE considers an item to be DOA if it fails within one month from shipping date. DOA cases are treated with the highest priority and items are replaced immediately and do not require the standard repair time. DOA cases should be referred first to our FAE (via the sales contact window) to confirm if it is such or simply a configuration problem. IBASE will shoulder the two-way freight for DOA items, while designating the shipping method.