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| General Information | |
| Manufacturer | Cisco Systems, Inc |
| Manufacturer Part Number | CON-OS-C881WAK9 |
| Manufacturer Website Address | http://www.cisco.com |
| Brand Name | Cisco |
| Service Name | SMARTnet |
| Product Type | Service |
| Service Information | |
| Service Main Type | Maintenance |
| Service Sub Type | Electronic and Physical |
| Service Characteristic | Parts & Labor |
| Service Description | 8x5xNext Business Day |
| Service Details | SMARTnet Onsite 8x5xNext Business Day: Next-business-day Remedial Hardware Maintenance, together with parts, labor and materials, by 5:00 p.m. Depot Time provided Cisco's determination that onsite Service is required has been made before 3:00 p.m. Depot Time the prior day (otherwise, second Business Day will be provided for calls placed after 3:00 p.m. Depot Time). Where Next Business Day delivery of the parts is not available, same day shipping will be provided. Cisco will provide onsite support upon arrival of the parts |
| Provided Support | Parts Replacement |
| Provided Support | Phone Support |
| Provided Support | Software Upgrade |
| Provided Support | Software Maintenance |
| Provided Support | Diagnosis |
| Provided Support | Software Update |
| Provided Support | Hardware Maintenance |
| Provided Support | Web Knowledge Base Access |
| Service Availability | 24 x 7 Web Knowledge Base Access |
| Service Availability | 8 x 5 Parts Replacement |
| Service Availability | 24 x 7 Phone Support |
| Service Response Time | Next Business Day - Parts Replacement |
| Service Location | On-site |
| Service Duration | 1 Year |
| Product Supported | Cisco IE 16 10/100,2 FE SFP+2 T/SFP, Base with 1588 : IE-2000-16TC-G-E |
WARNING:: The plastic used in cable products can expose you to lead and lead components,
chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information go to www.P65Warnings.ca.gov