97011-H30780 Extreme Networks ExtremeWorks NBD Onsite - Extended service agreement - parts and labor - 1 year - on-site - response time: NBD - for P/N: AP-7532-67040-EU

Extreme Networks On-site Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part and an on-site field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.

Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

General Information
Manufacturer	Extreme Networks, Inc
Manufacturer Part Number	97011-H30780
Manufacturer Website Address	http://www.extremenetworks.com
Brand Name	Extreme Networks
Service Name	ExtremeWorks OnSite - Extended Service
Product Type	Service
Service Information
Service Main Type	Maintenance
Service Sub Type	Electronic and Physical
Service Characteristic	Parts & Labor
Service Description	24x7xNext Business Day
Provided Support	Escalation Management
Provided Support	Phone Support
Provided Support	Email Support
Provided Support	Software Upgrade
Provided Support	Repair
Provided Support	Software Update
Provided Support	Diagnosis
Provided Support	New Releases Update
Provided Support	Web Knowledge Base Access
Provided Support	Web Support
Provided Support	Parts Replacement
Service Response Time	Parts & Labor
Service Location	On-site
Service Duration	1 Year
Product Supported	Extreme Networks AP-7532-67040-EU Wireless Access Point